Privacy Policy

We’ve updated our privacy policy to reflect and comply with the requirements of the General Data Protection Regulation (GDPR).

C3E are committed to ensuring that your privacy is protected. It’s important to us that you are confident that the information you give us when using our site is safe and secure. We believe in being transparent in how we collect, handle and store your personal information. In this Privacy Policy we’ll explain how we use it how and why we collect your personal info, your rights and choices when it comes to these details, as well as the steps we take to keep it secure and confidential.

1. Overview of what this Privacy Policy covers

This is the Privacy Policy for C3E Cosmos LLP (the “Site”).

We are committed to putting our customers first and being transparent on how we collect, use and protect your personal information. The data controller is C3E Cosmos LLP (referred to in this policy as “we”, “us” or “our”).

We want you to be confident that the personal information you give us is safe and secure with us, and understand how we use it.

Our Privacy Policy Overview:

  • We keep your data safe and secure.
  • We always tell you how we intend use your data.
  • We only keep your data for as long as it is needed.
  • We never sell your data to a third party.
  • Your data is yours and you have the right to request access or deletion of personal information.

Our Privacy Policy Covers:

  1. Overview of what this Privacy Policy covers
  2. Personal Information we collect
  3. Disclosure of Personal Information
  4. Cookies
  5. How to change your permission
  6. Your information rights and responsibilities
  7. Keeping your personal information secure
  8. How long do we keep your information?
  9. Changes

By accepting the Privacy Policy, you are agreeing that you accept and understand the below Privacy Policy and how we will use your personal information. If you do not agree to the Privacy Policy below please do not submit data to us or use

2. Personal information we collect.

When and what personal information – How and why we collect personal information.

  • When you order with C3E Cosmos LLP you must provide us with your email address. Your personal details, including without limitation your name, postal and billing addresses, email addresses, phone numbers, date of birth, title, marital status, IP address and primary card and bank details.
  • When you visit our Site we may collect information about your online browsing behaviour and any devices you have used to access our Site including your IP address, browser type and mobile device identifiers.
  • The collection and storage of personal data allows us to receive your order, process your payment, complete the Installation of the goods you have ordered, contact you about your order, record your consent to marketing and provide you with a warranty.

3. When and why we share or disclose your personal information

The personal information that we collect when you use our Site is confidential.

  • We may disclose your personal information to a third party in the following circumstances:
    • If required or permitted to do so by law;
    • If required to do so by any court, the Financial Conduct Authority or any other
      appropriate regulatory, compliance, governmental or law enforcement agency;
    • If necessary in connection with legal proceedings or potential legal proceedings;
    • If ownership of all or part of our Site is transferred, in which case any purchaser would only be entitled to use that information in a way consistent with this Privacy Policy;
    • In line with our own Terms and Conditions of Use;
    • Our technical partners for the purposes of enabling your interaction with the site;
  • Any of your personal information, including contact details, gathered while operating our Site shall not be sold to third parties or used for the purposes of unsolicited communications.
  • Any of your personal information, including contact details, gathered while operating our Site shall may be transferred outside of the European Economic Area (EEA).

4. Cookies

We use cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie tracking technology helps analyse web traffic to improve the functionality and performance of our Site.

The information derived from our use of cookies is amassed to provide statistical information about the usage of our Site. Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies as you prefer.

5. How you can change permissions

Your permission is of huge importance to us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at

6. Your information rights and responsibilities

Under data protection legislation you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. At our discretion, we may charge £10 for information requests and require you to prove your identity with two pieces of approved identification.

We will use reasonable efforts to supply, correct or delete personal information about you on our files. Please address requests and questions about this to us at

  • Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
  • Right to erase: the right to request that we delete or remove your personal information from our systems;
  • Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;
  • Right to data portability: the right to request that we move, copy or transfer your personal information;
  • Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics.
  • Right to refer: If you’re not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator.

If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information. To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact

7. Keeping your personal information secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do our best to keep the information you disclose to us secure. However, we can’t guarantee its security. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

8. How long do we keep your information?

We will only hold your personal information on our systems for as long as you have an account, or as long as is needed to provide services to you, or for as long as is necessary to provide product support or the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. If reasonable necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

9. Changes

This policy is effective from 14-06-18 and replaces with immediate effect the previous Privacy Policy. We may, from time to time, make changes to this Privacy Policy to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or Site enhancements. We will let you know what these changes are by posting them to this page. Where the changes are significant, we may also choose to email you with the new details and get your consent to make these changes where required by law. It is your responsibility as a user to make sure that you are aware of changes posted on this page, by checking for any changes on a regular basis. Changes posted on this page will become effective as soon as they are posted.

Call us today on 01420 561743 to find out more, or click here to fill in our contact form

  • We are an NICEIC Approved Contractor. All work is carried out to industry regulations (BS7671 standard: IET Wiring Regulations).
  • Established business covering Berkshire, Hampshire and Surrey for over 25 years.
  • Our extensive knowledge base enables us to problem solve, trouble shoot and assist in Installation and design
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